The Chatbot designed to improve patient and population health outcomes
Clinic Chat delivers AI-driven digital health solutions designed to expand patient access, empower illness self-management, and relieve overburdened clinical staff. We provide scalable, cost-effective technology that directly tackles today’s most critical health care workforce and access challenges.
Our Partners
Our AI Agents Support Care Delivery for a Significant ROI
Using our systems, people can get support to retain health benefits, care providers get help with routine care management tasks and patients get effective chronic illness self-management.
To facilitate access to care, we offer a Medicaid redetermination and work requirement AI Agent (the Digital Safety Net Agent) that helps Medicaid beneficiaries document income eligibility every 6 months and work requirements monthly.
To support care managers and clinic staff, we offer a clinical decision support tool (the CDST Agent) to automate data collection for patient assessments in compliance with Medicaid service provision and waiver compliance documentation. Assessments include the PHQ-9, PRAPARE (or other preferred assessment of Social Related Health Needs), and a combined Nutrition and Physical Activity assessment.
To facilitate improved patient self-management, we offer Patient Self-Management Agents to help patients maintain healthy behaviors in support of health outcomes. Based on data from clinical trials, we encourage system optimization through patient tailored educational campaigns focused on campaign specific topics (including, but not limited to cardiovascular content, screening for substance use and mental health, sexual health, and perinatal well-being). Campaigns include a regular cadence of SMS messaging sent to patient’s phones and last one-week to three-months.
Easy to integrate with full HIPAA compliance
Clinic Chat is easy to integrate into your current system without requiring a large time commitment from IT staff. User adoption is also easy due to familiar text- and web-based messaging.
- Operates independently of electronic health records
- Requires only minimal coding for integration
- Uses encrypted information for confidentiality
Why Clinic Chat?
Clinic Chat can be a difference maker for your health system or organization. And because it’s easy to integrate, you’ll be up and running quickly so you can start to see improved patient outcomes.
Always On
Users can securely access the system anytime, 24/7
Seamless Integration
Integrates into your current system without burdening IT staff
Greater ROI
Helps care providers reduce costs, staff to reduce burnout and patients effectively control their chronic conditions
Saves Time
Automate routine tasks so care staff can focus on patient needs
Better Outcomes
Increased preventive care, more screenings, and elevated HEDIS outcomes
HIPAA Compliant
Operates independently of all electronic health records
Not your typical healthcare chatbot
We’re experts on communication strategy and AI systems design. Our specialty is to ensure equitable access to information no matter the cultural or linguistic needs of your patients. We also have a deep understanding of the diverse technology preferences people may have.
Frequently Asked Questions
What exactly is a chatbot and how does it work?
A chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person. Clinic Chat chatbots can be deployed as a conversational agent, linked to a web page, or through a text messaging platform delivered to people on their phones.
How do you use artificial intelligence and machine learning in your system?
Our chatbots are designed to allow people to ask questions in their own words about things they want to know about their health. Once they ask a question, Clinic Chat will look for the answer to the question that best matches the intent behind that question—we do that using natural language processing, which is one part of the artificial intelligence process. The system also employs machine learning by improving that matching process with each new user of the system.
How are your chatbots different from generative bots like Chat GPT?
Generative chatbots will provide answers that are openly available across the entire World Wide Web. There are several challenges with generative chatbots for a system intended to support healthy behavior. First, there is a risk of misinformation. A generative chatbot may produce an answer that isn’t correct or consistent with clinical guidelines for health promotion and illness management. Second, there is a risk of bias. Answers from a generative bot may not consider the experience of patients in healthcare delivery systems who are from diverse demographic subgroups. Third, generative bots can be misled by users to generate responses that are not at all related to the original questions that a person has.
Clinic Chat chatbots only rely on a closed library of answers that have been reviewed and approved by medical and subject matter experts. Our messages include content that is evidence-based to support and motivate healthy behaviors. When our systems do not have an answer to a user question, we can quickly review and update our libraries with correct answers with input from our partners.
Why not refer people to google to find answers to their questions about health?
Providers who endorse our systems and people who use our systems have peace of mind that the content we share is accurate and effective to support healthy behaviors and access to care. Clinic Chat users have told us that having our systems deployed through healthcare delivery and community-based organizations increases trustworthiness and credibility of messages. Our systems also make it easy to quickly access information about a particular topic without having to conduct multiple searches online.
What organizations are using your systems?
We have or are currently partnering with several healthcare delivery systems in Colorado, including Denver Health, Salud Family Health Centers, Stride Community Health, Tepeyac Community Health Center, Boulder Valley Health Center, Valley Wide Health and Clinica Campesina. We also partner with community based organizations such as the Colorado Black Health Collaborative.
See how it works
Watch a demo to see how Clinic Chat’s artificially intelligent chatbot uses machine learning and natural language processing to motivate patients to create lasting change.