Not just a chatbot for healthcare. THE chatbot for healthcare.
With engaging, automated text- and web-based messaging, Clinic Chat will help drive improved patient outcomes. Message design utilizes evidence-based social science theory to increase engagement and nudge users forward in a positive way.
Improve HEDIS outcomes and boost ROI
With Clinic Chat, staff will be able to document an increase in preventive care, cancer screenings, as well as improved outcomes in mental health, opioid use, STIs, and more to elevate HEDIS scores. Also, by automating routine tasks such as scheduling, medication reminders, and responding to patient questions, Clinic Chat delivers strong ROI by freeing up medical staff to better care for patients.
Easy to integrate with full HIPAA compliance
We recognize the critical importance of patient privacy and the need to remain in strict compliance with HIPAA regulations. Our systems are designed to reside behind healthcare delivery system or community organization servers, and only those within your organization who have the authority to access protected health information (PHI) can do so. Clinic Chat will work with you to ensure we are in full compliance with regulations to protect patient privacy.
Clinic Chat is a scientifically-validated artificial intelligence-based chatbot that supports and encourages healthy behaviors among patients.
We consult with organizations on communication strategy and AI systems design. Our goal is to ensure equitable access to information, which takes into account the cultural and linguistic needs of your audience as well as an understanding of their technology preferences.
Frequently Asked Questions
What exactly is a chatbot and how does it work?
A chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person. Clinic Chat chatbots can be deployed as a conversational agent, linked to a web page, or through a text messaging platform delivered to people on their phones.
How do you use artificial intelligence and machine learning in your system?
Our chatbots are designed to allow people to ask questions in their own words about things they want to know about their health. Once they ask a question, Clinic Chat will look for the answer to the question that best matches the intent behind that question—we do that using natural language processing, which is one part of the artificial intelligence process. The system also employs machine learning by improving that matching process with each new user of the system.
How are your chatbots different from generative bots like Chat GPT?
Generative chatbots will provide answers that are openly available across the entire World Wide Web. There are several challenges with generative chatbots for a system intended to support healthy behavior. First, there is a risk of misinformation. A generative chatbot may produce an answer that isn’t correct or consistent with clinical guidelines for health promotion and illness management. Second, there is a risk of bias. Answers from a generative bot may not consider the experience of patients in healthcare delivery systems who are from diverse demographic subgroups. Third, generative bots can be misled by users to generate responses that are not at all related to the original questions that a person has.
Clinic Chat chatbots only rely on a closed library of answers that have been reviewed and approved by medical and subject matter experts. Our messages include content that is evidence-based to support and motivate healthy behaviors. When our systems do not have an answer to a user question, we can quickly review and update our libraries with correct answers with input from our partners.
Why not refer people to google to find answers to their questions about health?
Providers who endorse our systems and people who use our systems have peace of mind that the content we share is accurate and effective to support healthy behaviors and access to care. Clinic Chat users have told us that having our systems deployed through healthcare delivery and community-based organizations increases trustworthiness and credibility of messages. Our systems also make it easy to quickly access information about a particular topic without having to conduct multiple searches online.
What organizations are using your systems?
We have or are currently partnering with several healthcare delivery systems in Colorado, including Denver Health, Salud Family Health Centers, Stride Community Health, Tepeyac Community Health Center, Boulder Valley Health Center, Valley Wide Health and Clinica Campesina. We also partner with community based organizations such as the Colorado Black Health Collaborative.
See how it works
Watch a demo to see how Clinic Chat’s artificially intelligent chatbot uses machine learning and natural language processing to motivate patients to create lasting change.