Get Real Results While Letting
Clinic Chat Do The Work
With engaging, automated text- and web-based messaging, Clinic Chat will help drive improved patient outcomes. Message design utilizes evidence-based social science theory to increase engagement and nudge users forward in a positive way.
Improve HEDIS outcomes and boost ROI
With Clinic Chat, staff will be able to document an increase in preventive care, cancer screenings, as well as improved outcomes in mental health, opioid use, STIs, and more to elevate HEDIS scores. Also, by automating routine tasks such as scheduling, medication reminders, and responding to patient questions, Clinic Chat delivers strong ROI by freeing up medical staff to better care for patients. All our implementations come fully customizable whether you want a simple screening bot or a fully integrated scheduling bot.
- Improve HEDIS outcomes
- Realize tangible ROI
- Free up staff time for patient care
- Improve patient access to services
- Help change patient behavior
- Ability to customize chatbot
Easy to integrate with full HIPAA compliance
We recognize the critical importance of patient privacy and the need to remain in strict compliance with HIPAA regulations. Our systems are fully HIPAA and SOC-2 compliant and Clinic Chat takes great care in ensuring data privacy and security. Our chatbots can be setup easily, quickly and with minimal effort on your end. We take pride in our ability to make things as safe, simple and easy for both our partners and individual users.
- Easy integration without burden to IT staff
- Only minimal coding required for integration
- Algorithms and code can be shared if needed
- All data encrypted and deidentified
- Fully HIPAA & SOC-2 compliant
- Operates independently of all EHR
Key Features
Clinic Chat is a scientifically-validated artificial intelligence-based chatbot that supports and encourages healthy behaviors among patients.
Automate routine tasks
Allows staff to better focus on patient care
Drive higher revenue
In both fee-for-service and value based care, Clinic Chat helps users with improved access to appointments for wellness and preventive care
Change patient behaviors
Encourages patients to make lasting changes in their health
Improve patient engagement
Patients can drive conversation and interaction anytime, anywhere
Enhance your image
White label use of our system will allow your org to leverage are capabilities seamlessly
Completely customizable
We'll consult with you to customize our chatbots to fit your unique needs
Frequently Asked Questions
What exactly is a chatbot and how does it work?
A chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person. Clinic Chat chatbots can be deployed as a conversational agent, linked to a web page, or through a text messaging platform delivered to people on their phones.
How do you use artificial intelligence and machine learning in your system?
Our chatbots are designed to allow people to ask questions in their own words about things they want to know about their health. Once they ask a question, Clinic Chat will leverage our large library of questions and responses to provide them with an empathetic, knowledgeable and correct answer. Users are never exposed to AI generated content and misinformation, all our content is pre-vetted for accuracy.
How are your chatbots different from generative bots like Chat GPT?
Generative chatbots will provide answers that are openly available across the entire World Wide Web. There are several challenges with generative chatbots for a system intended to support healthy behavior. First, there is a risk of misinformation. A generative chatbot may produce an answer that isn’t correct or consistent with clinical guidelines for health promotion and illness management. Second, there is a risk of bias. Answers from a generative bot may not consider the experience of patients in healthcare delivery systems who are from diverse demographic subgroups. Third, generative bots can be misled by users to generate responses that are not at all related to the original questions that a person has.
Clinic Chat chatbots only rely on a closed library of answers that have been reviewed and approved by medical and subject matter experts. Our messages include content that is evidence-based to support and motivate healthy behaviors. When our systems do not have an answer to a user question, we can quickly review and update our libraries with correct answers with input from our partners.
Why not refer people to google to find answers to their questions about health?
Providers who endorse our systems and people who use our systems have peace of mind that the content we share is accurate and effective to support healthy behaviors and access to care. Clinic Chat users have told us that having our systems deployed through healthcare delivery and community-based organizations increases trustworthiness and credibility of messages. Our systems also make it easy to quickly access information about a particular topic without having to conduct multiple searches online.
What organizations do you partner with?
We partner with a variety of organizations, all of whom are interested improving health outcomes in their community. We partner with clinical, public health and community based organizations and would be happy to consider collaborations with your organization. If you are interested in a partnership please reach out via the contact us button below and we will be in touch!
See how it works
Watch a demo to see how Clinic Chat’s artificially intelligent chatbot uses machine learning and natural language processing to motivate patients to create lasting change.